Answer 2 for NRS 415 Discuss how organizational culture can help manage errors
In this scenario, clear communication and collaboration are essential. One ethical principle that can be applied is goodwill, which focuses on promoting the well-being and best interests of the patient. As interdisciplinary team members, we advocate for the patient and ensure accurate information is recorded in their chart.
To address this scenario, I would first consult with the physician privately and express my concerns about the patient’s confusion not matching what was documented in the chart. The chart should be updated to reflect the patient’s actual condition. This conversation should be conducted respectfully and non-confrontationally, focusing on the patient’s well-being.
Organizational culture is crucial in managing errors (Kozier, 2020). A culture that promotes open communication, teamwork, and learning from mistakes can significantly reduce the occurrence of errors. If the organization has a culture that encourages collaboration and transparency, it would be easier to address the issue with the physician without fear of repercussion. The organization should also have a robust incident reporting system, where errors can be reported and analyzed to identify system-level issues contributing to errors and take appropriate corrective actions.
Additionally, staff should be encouraged to participate in continuous education and training programs to enhance their knowledge and skills, allowing them to identify and address errors effectively. An organization that values and prioritizes patient safety will foster a culture where errors are seen as learning opportunities rather than opportunities for blame.
In conclusion, addressing discrepancies between a patient’s condition and documented information requires effective communication and advocating for the patient’s well-being (Mallory, 2017). Applying ethical principles such as beneficence can guide our actions, while a supportive organizational culture can help manage errors by promoting open communication, teamwork, and continuous learning.
References:
Kozier, B., Erb, G., Berman, A. J., Snyder, S. J., Levett-Jones, T., Dwyer, T., Hales, M., Harvey, N., Luxford, Y., & Tollefson, J. (2020). Kozier & Erb’s Fundamentals of Nursing: Concepts, Process, and Practice (4th ed.). Pearson Australia.
Mallory, M. J., & Rowan, L. P. (2017). Organizational culture and patient safety: An exploration of nursing home staff perspectives. Journal of Applied Gerontology, 36(3), 324–339. doi:10.1177/0733464815627746
